Terms and conditions
- Deposits and payments
We will take a deposit to confirm your booking. This deposit will not be refundable in the event of a cancellation.
Full payment must be received by the due date on your booking form. If you cancel your event after the due date, cancellation charges will apply:
- Less than 2 weeks before the event: 100%
- Between 2 and 6 weeks before the event: 50%
- Between 6 and 13 weeks before the event: 25%
- Child policy
Children are welcome in our function room. We would recommend a curfew at 9pm for children under 12. We would ask that you ensure that all children are supervised by an adult. If a child is not being adequately supervised, the manager may ask that the child is taken home to ensure their safety.
We would ask that you and your guests do not use confetti, beads, glitter or party poppers in our venue. This can cause damage to furnishings and upholstery, requires extra cleaning and is not environmentally friendly. If one of your guests should use any by mistake, we will reserve the right to make a cleaning charge.
Please ensure that your guests do not bring their own alcohol to your event. If any guests are found to have brought their own alcohol they will be asked to leave by the door staff.
- Catering services
You need to cater for the correct number of guests when organising your event. We will ask you to confirm numbers on the due date for your final balance. If you decide not to cater for every guest attending your event you will be asked to provide a disclaimer to prevent any complaints on the night should the food run out.
All catering services may be subject to a price rise or menu update between the date of booking and the date of your event. We will confirm final details with you on the date that your final balance id due.
Vauxhall Quay, Sutton Harbour, The Barbican,Plymouth, PL4 0DN. Tel: 07843 236511 VAT Number 339 7829 04